Return policy

Return Policy

General Shipping:

We ship by UPS to the United States excluding Canada, Alaska, and Hawaii. If you order online before 1:00 p.m. PST, Monday through Friday, your order will ship the same day.

Orders placed Friday after 1:00 pm PST will ship the following Monday, including express orders. Shipping days do not include weekends or holidays.

All order for Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Island or Canada may ship by customers’ choice of UPS or USPS due to high cost of shipping and customs. Please call us at 1-800-424.5425 to place orders for Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or Canada.

Additional Shipping Charges:

Additional shipping charges have been added to the oversized products, Kickmaster Kicking Shields, Body Foam Shields, Floor Mats, and weapons and products over 24 inches and longer in length.

International Shipping:

Place your international order by phone, fax, mail, or email to:



Once your order is received we will respond to your request with an order total that includes the merchandise cost and shipping charges. If all charges are acceptable to you, then you may respond with your payment information; we accept wire transfer as a payment method. Customer is responsible for payment of duties and /or taxes on all international orders.

Shipping Tracking Information:

If you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information. Or login to your online account and review your orders place online.

Shipping Addresses:

Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.

Returns Policy:

New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase, there is a 15% restocking charge; after 60 days, goods will not be accepted. No returns are accepted on custom items or clearance items.

To return any merchandise, customer needs to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.

A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges.

To Return a Product

Call Customer Service at 1-800-424-KICK to obtain Return Merchandise Authorization number (RMA), Monday ? Friday, 8:00 am - 5 pm PST.



Example:

Vision USA, Inc.
Attn: Returns Warehouse
RMA# ______________
150 Doolittle Dr
San Leandro, CA 94577



What You May Return

You may return new merchandise suitable for resale; this does not include anything that has been washed, worn, altered, or soiled or damaged. Returns are accepted for exchange/refund within 14 days of purchase with no restocking fee.

What You Can’t Return

Merchandise not suitable for return includes:





Restocking Charge

If new merchandise is returned within 15-60 days of purchase, there will be a 15% restocking fee. If merchandise is returned within 90 days, there will be a 20% restocking fee. After 90 days, merchandise will not be accepted.

Vision USA Warranty

Vision USA, Inc. warrants its products to be free from defects in materials and workmanship for 60 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty, Vision USA, Inc. will at its discretion, repair or replace defect goods.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, VISION USA’S LIABILITY AND THAT OF ITS VENDORS OF NEW GOODS SHALL NOT EXCEED THE VALUE OF THE GOODS SOLD. NEITHER VISION USA, OR ITS VENORS SHALL BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. TO THE EXTENT ALLOWED BY LOCAL LAW, VISION USA AND ITS VENDORS DISCLAIM ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WRRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.